Friday, March 7, 2008

a note from accounting....

A note from accounting….
Ok, I may not be the most Internet savvy person on staff but I have a few things to say about the realm of alternate reality. In the world of super speed expectations and instantaneous results, it is amazing to me how long it takes to receive an invoice. Is there some logical reason why we can receive campaign results in real-time but it takes eons to attach the correct value of that information and get an invoice? Ok, I may be over exaggerating ….a bit....but receiving vendor invoices 3 months after the period end is a bit frustrating. And doesn’t everyone know about email? It’s tried and true….save a tree….save a stamp.
The reason for my frustration is that we strive for accuracy, timeliness and efficiency. There are many ad servers out there and other variables to take into account when comparing and reconciling results to ultimately report to the client. Some of those variables appear via the invoices and when we don’t receive that invoice until 3 months later, well, that isn’t very timely or efficient. I could go into a long discussion about accruals, budget effects and COGS but I really don’t want your eyes to glaze over. Don’t get me wrong, we have many vendors who are great to work with. They email or mail invoices in a timely manner and respond quickly to discrepancies. We value our vendors but there is a level of professionalism that is expected as our clients expect it from us. So, get with it..

2 Comments:

Blogger Michael said...

I love it! This reminds me of the "good old days" when even if you had a gazillion dollars to spend - you couldn't get a sales rep to even call you back. I wonder if it's now the sales reps "get" the value of interactive but the finance department has yet to figure it all out. Nice post :).

March 9, 2008 9:09 PM

 
Blogger Mike_Atkinson said...

Nice post Heather and you are not alone. Same challenge at other shops. Maybe try to identify the troublemakers and start putting an invoice schedule in the contract. Just a thought.

March 14, 2008 8:53 AM

 

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