Congratulations President Obama!

I voted for McCain.

I think the better man for the job actually won the election, but I found a lot of things annoying about this election that didn’t seem to bother me in the past. Thankfully – we have a company blog that the company doesn’t back – but they don’t frown upon us voicing our opinion. So here are my top annoyances with this election:

1. Roughly 1% of McCain’s votes were from African American’s (stat I saw on TV – so who knows if that’s accurate or not). Before you label me a racist, please refer back to my statement that “I think the better man for the job won”. What concerns me is that this was a black/white vote – and not a vote about the principles. That being said, Obama was a good choice, so it worked out that we got the right person and had a historic first in our country – but hopefully this will be the last vote that we do black/white.
2. I was able to vote party-line without even looking at the candidates. So if this election weren’t a black and white vote – it would have been a Republican/Democratic vote. In reality – is that any better? How about doing away with that little box and actually making people fill in the circles.
3. And the best for last… My biggest annoyance… The marketers. I know! In my world, everything is about marketing. It is so important – and yet, I have never been more annoyed. I again heard on the radio that the combined marketing dollars spent by the 2 presidential candidates totaled $1 billion this year! Are you kidding me??? I love marketing, and it has it’s place, but with everyone talking about a horrible economy – you can only imagine what could have been done with that money.

So here’s a thought… How about the next election – we ban the candidates from marketing or advertising. Instead, we have one government website that allows the candidates to post where they stand on the major principles, shows their history of voting and so on. No political affiliation can be listed, only principles. For those people that don’t have access to a computer or the internet, they can submit a special request and the candidates will pitch in and send them one (for a billion dollars – they can probably send a few). This way the independent party will also be on a level playing field. One month before elections, they will hold 2 debates a week based on the most pressing issues that are submitted to this web site. I’m just scratching at the surface – but you get my point. There is $1 billion that just went to some marketing people and disappeared. We didn’t create more long term jobs, build any more cars, cure cancer… We apparently got a new President that has such a cool name even my 5-year-old wanted me to vote for him… Hopefully that will be enough.

Interactive Media Buying Tips

As I sat on the IAB’s search committee meeting the other day, I started to think about all of the little things that REALLY need to be involved in an interactive media buy that seem to get overlooked. The bottom line I think is that agencies still don’t have enough bodies to do them all as interactive takes a lot more time and effort than a print or traditional campaign – so that being said, I thought I’d point out some of the top things that buyers should be looking to do, starting with incorporating search:

1.Incorporate Search into Everything (AND incorporate Marketing into Search). Agencies still are outsourcing their search to contractors, and although those contractors know how to do search engine architecture, they don’t often understand the basic marketing principles. This is where a traditional agency should be able to accelerate, as they’ve always known marketing – but just couldn’t wrap their arms around interactive. Yet what seems to happen is they follow what their search person tells them to do. Let go of your auto bid optimizers and start analyzing the data. Don’t silo search, and just as important – don’t silo marketing to everything but search.

2. Negotiate your media buy. Sorry sales reps, but right now – we’re pretty sure we have the upper hand. If a client has money to spend, just know that there are 100’s if not 1,000’s of websites that meet your demographic data. Negotiate your media buy to meet your clients objectives. And oh yeah…

3. Know your clients objectives! It’s great to negotiate and get a better deal, but make it a win-win relationship. Publisher reps and vendors want fair value just as much as your client does. Negotiate a deal that hits your client objective and satisfies your publisher. If you can find the sweet spot, then both client and publisher will be happy and continue to grow. In order for that to happen – the media buyer needs to know the publishers metrics, how the clients ads will respond, how they’ll convert and more. So educate yourself before you negotiate. If you don’t know how your clients ads will perform, then you probably need more coordinator experience before taking on a senior media buyer title (Don’t even get me started on agencies that throw around senior level titles so a client feels all warm and fuzzy. Your media buyer either gets it, or they don’t – and yes, it’s that black and white.)

4. Get Flexible. Ask for flexible terms on the media buy. I totally understand that if you cancel the buy outright, you’ll have to find more placements – but if that’s what it takes to meet the objectives, then put the elbow grease into it. We move media buys around several times within the websites before canceling them outright – but you need to have the flexibility from the publishers to make that work, and if it still doesn’t, you need to be able to move on. In the long run, you’ll save the publisher time and money as well – as they’re after the long term relationship just as much as you are.

If you can incorporate from a very high level these four items into your interactive media buy, then when you get into the details and the optimization standards and objectives, you’re going to have at least a leg to stand on.

Why don’t you care about your brand?

Re/Max – you do care – so you’re off the hook (but contact us anyway – as we want to work with you on your interactive advertising). But the other 100 companies – I’m very intrigued by.

What happened over the last month was extremely interesting here at Media Two. We embarked upon an online ad campaign on an unnamed search engine (ok – it was Google) that not only showed that advertising agencies believe in using search, but that we are creative masters at using it for ourselves as well as our clients. I don’t want to spoil the results of our campaign as we have a soon-to-be-released case study (AdWeek – AdAge – any interest?), but let’s just say that we targeted 101 potential clients with our messaging. In addition to the results of the campaign, we found another interesting phenom… No one was protecting their trademarked brand name.

Of the 101 Brands that we targeted, only Re/Max didn’t allow us to market towards their name. One other client politely said “OK – you got my attention; now get off my brand names”. An even more interesting occurrence happened with the Bank of America. I’m not claiming it’s someone in their marketing department, but I am claiming it smells like a funny way of watching your brand. Instead of contacting us, or filling out the appropriate Trademark complaint/protection form with Google (FYI Brand Marketers - REALLY easy if you simply go to http://www.google.com/tm_complaint_adwords.html), what happened was “someone”, located in the city of Charlotte, repeatedly clicked on our ad over a short time period (minutes), and spent less than 1 second on our landing page… Hmmm… Yes, it eventually depleted our perceived budget, but then Google replenished it when it noticed the blatant click-fraud (all without us asking – so thank you Google and your supposed non-existent click fraud protection group) and we were back online again.

So my question is – if you’re not watching your own brands – who is? More importantly, if you are watching your brand, what are you doing about it… I can assure you we’ll have a case study on this as well.

What's The Next Silo?

For the first 8 years of Media Two’s existence, I spent 95% of my time educating clients that interactive was truly a piece of the marketing mix. So as of about 2 years ago, I came to the conclusion that everyone now “got” that – as interactive ad dollars continued to spike while traditional budgets dwindled. The only problem was – apparently we (Media Two and the IAB and the rest of the interactive community) did too good of a job selling interactive’s benefits as everyone started throwing their money into the interactive “silo” and abandoning everything else…

When this happens, it’s great for agencies like ours in the near term, but the long-term prospect for this client is a nightmare… By putting all of your money in one silo, and ignoring the fact that people interact with multiple channels is a death sentence to your marketing mix. I think people just tend to forget that old adage that there’s always going to be a worst performer. If you remove one, the 2nd worst now becomes your worst… So how about not replacing any, but maybe just reducing until you can find the magical combination that they’re all successful? Nah – probably too much work. But seriously, by putting all of your money into one silo now means your best silo is also your worst… So what happens then?

Exactly what we’re seeing… Interactive now gets divided into it’s own silo with Search being labeled the best, and traditional banner ads getting labeled the worst. So the first thing clients start doing is looking to cancel traditional ads and only run search… Now we’re sitting on millions of dollars that have been allocated to interactive, but we can only spend it on search – and best yet, search seems to be “drying” up and we can’t spend millions anymore – we can only spend thousands… Hmm… Should we silo search now and maybe hire an agency that only specializes in 3-word key phrases?

The point is – we’ve silo’d everything, and by doing that we’ve accomplished nothing. Search is driven by other interactive exposure, and interactive exposure can also be driven by offline events such as a newspaper ad, radio spot, tv, etc… Don’t drop your marketing mix – add to it and expand on it – but do it with firms that understand marketing, not just firms that are jumping on the hottest trend and soaking up the most coin.

Funnel Your Consumers

A few years ago, I ran into an online buying cycle bullseye in an online newsletter, illustrating the 3 stages that people go through in order to purchase online. The graphic resonated with me and still shapes my thoughts about how every online tactic and strategy should not be pigeon-holed into producing the same goal and results. On the contrary, each type of media placement for an advertiser should be measured and held accountable toward different KPI (Key Performance Indicators) for success.

Similarly, I had the opportunity to work with a "traditional" direct response marketing group, who's main focus was to drive customer acquisition through a conversion funnel, touching the consumer with different pieces of direct response marketing material to the end-goal.

Merging those two ideas together and utilizing them online, I believe is a strategy that can produce long-term success results for some (not all) online advertisers.

Here's an example: The goal of the advertisers is to drive sales. The average consumer buying the average product online goes through a process before actually making the purchase...

1. Information Seeking/Research - What product do I need to accomplish my mission?

Message: Brand messages - get your brand in front of the consumer so they know that you are out there and that YOUR brand exists.

• KPIs - Page Views to your site, time spent on your site learning about the product/brand, interactive/assessment tools, whitepaper downloads, brand lift/awareness, etc.
  
• Media Venues: top-tier sites, general search keywords, ad networks
  

2. Decision Making - Price comparison shopping.... i.e. where can I get my best deal?

Message: Product/Brand Differentiators - WHY you brand is better than the rest, sales, incentives, etc.

• KPIs - signing up for an account, email newsletter signups, etc.
• Media Venues- phrase/exact keywords, niche content sites, consumer review sites, shopping comparison sites

3.Time To Buy - credit card in hand and ready to tackle the shopping cart.

Message: Sales, Incentives, direct response - this is the time to "reel in the fishing line"

• KPIs - sales, leads, whatever your established ROI goal is for your online marketing
  
• Media Venues- product keywords, phrase/exact keywords, CPA networks, affiliate marketing.

The theory behind the conversion funnel is to start at the beginning of the process and establish your brand into the mind of consumer, so that by the time they are at the stage to perform your marketing goal, there is no question that your company will be the one they choose. Along the way, each stage is measured and optimized for success, using the KPI metrics.

Continually pushing people into the top of your funnel will build your marketing program and establish long-term success. The obstacle - having the patience to see it grow.

Are All 3rd Party Ad Servers Alike?

Recently our agency reviewed 3rd party ad servers. First of all, there is no question that it is essential for agencies and any advertisers placing any significant online media to use a 3rd party ad server. Online advertising is so packed full of data, that it can quickly become unmanageable and overwhelming without one central location to manage, report and optimize the campaign.

So - question is - are all 3rd party ad servers alike? At the very basic level, YES - all act as the mediator between publisher and advertisers, counting and consolidating counts on impressions, clicks and conversion data. It's the bells, whistles and "accessories" in today's ad servers that set them apart from each other.

It had been awhile since I've had the chance to "shop" ad serving technologies. It was nice to have a refresher on what was out there in the market. I have tried to organize my thoughts and share them w/ MediaTwo blog readers, so I've decided to use the list method - dividing into features that struck me as "must haves", the extras that have the potential to make the life of a media strategist a little easier, or were just plain advanced and TOO COOL:

Must Haves:

• Geo-targeting: Both targeting and reporting on your campaign by State, DMA, IP or zip code. This seems to be a pretty standard. The question is - Are marketers using this?
  
• Day-Parting/Time Targeting: Always makes me think of the breakfast ads before 10a, the Big Mac ad until 1p and then the images of a steak dinner tantalizing your tastebuds all afternoon. But, it's not just for restaurants, day-parting can be used in a variety of ways. For example, it can be used find out those peak hours when your target converts and then that data can be used to purchase your media smarter by only running banners during those prime times. Less waste = better ROI.
• Other targeting: Retargeting, storyboarding, Operating system and language targeting - the list goes on and on....my opinion, the more targeting the better!
• Video Ad Serving: With video advertising rising faster than a DiGiorno's pizza - being able to track the video in as many ways as possible is essential.
  

Make My Life Easier:

• Real-time trafficing: For those spur of the moment buys that need tags to be in the publisher's hands and live NOW!
• Real-time reporting: Doesn't all agencies check on their campaigns hourly or even more often than that throughout the day? There's nothing worse than launching a big campaign and waiting until the next day to see results and even worse to find out there were issues that could have been fixed if the stats were updated and available to raise a red flag
• Integrated Media Planning Tool: Call me cynical, but I haven't seen a planning tool that eliminates the need for sales reps to pick up the phone and/or email with a million questions. Cheers to a simple planning solution that seamlessly connects to the traffficing interface.
  
• Mega Universal Action Tag: A UAT (universal action tag) is helpful enough, but combine that with the intelligence to only fire the pixel and credit the publisher who created the conversion - it's the online Direct Response marketers equivalent of an Advil. This eliminates conversions being claimed by multiple publishers, which can cause quite a headache when buying on a CPA or CPL.
  
• Real-time Automated Optimization: While nothing can or should replace the intuition of an online marketing professional - having a tool that can analyze the data in real-time and weight creative based on ROI goals is nice to have in your arsenal.
  

TOO COOL:

• Dynamic Messaging: Having the message in your creative change based on content, location, etc. With all of the ad clutter out there, what better way to grab your viewer's attention than with a little dynamics? It sounds like a lot of front end scoping, but results should be worth the effort.
  
• Conversion Path Analysis: Being able to quantify and present how a mix of publishers work together within an online media plan to deliver bottom line results, I feel is one of the next big steps in the evolution of online as an advertising medium.
  
• Cross-Channel: Feeding in the data from "traditional" marketing efforts (tv, radio, print, DM, etc.) into one platform and analyzing how they are working together to achieving marketing goals would (or should) definitely be a CMO's dream.
• Eye-Candy: Agencies should and I think increasing will be expected to load their campaigns post-mortems with charts, graphs and maps to visually demonstrate the effectiveness of your online campaign to the client's marketing goals. Having these at your fingertips vs. spending time pivoting tables and feeling your way around Office 2007, sounds like a stellar idea to me.
  
• The Whole Picture: Does your conversion funnel begin virtually, but then continue into the "real world"? How invaluable would it be to pull that data into your ad server and be able to not only see the whole picture, but to make decisions and optimize based on those metrics?
  

Just like the rest of the interactive industry, 3rd party ad serving is continually developing and evolving to meet the measurement needs of advertisers. Taking the time out of the hustle and bustle of everyday agency life and getting to peak at what was out there and what was important measurement for other online marketers was a good job "tune-up."

What was also nice was to affirm that MediaTwo is not only providing clients with the "Must Haves", but also the "Too Cools". Every day Media Two is delving deeper into the forward thinking analytics that today's marketers need to achieve their ROI goals - third party ad serving is just one of the tools that can help along the way.

Ad Networks a Thing of the Past?

Today I read with one part joy and one part sadness the MediaWeek article titled “ESPN Turns Off Ad Nets to Protect Brand, Content”. The joy is very obvious here at Media Two: Stripping the ad networks of some of the larger sites will now “un-muddy” the waters with the placements and only interactive firms with the best capabilities and know-how will now be equipped to handle strategic online media buys (that was a much longer sentence than what I saw in my mind). Some of the advantages that come from bypassing networks include:

• Knowing that your ads aren’t appearing repeatedly on the same site when you buy more than one ad network. The top two networks make up something like 170% market penetration, and yes, we currently buy on both of them – and no, we don’t ALWAYS know if our ads are appearing on the same page at the same time.
• Traditional agencies that are trying to make a splash into interactive will now have to completely jump in instead of just dipping their toes in the water. Part of the problem we have right now is trying to explain interactive to new clients who have had other agencies do a half-ass job with their campaign.
• Optimization can be brought back in house instead of waiting for the networks “super secret optimization tools”.
• Buying direct always gives you better placements and rapport with the publishers themselves, therefore, hopefully allowing for better brand and position control – and always opening the door for more creative placements that can help advance the industry.
• If a network lowers your campaign exposure because a larger opportunity comes along, it doesn’t force you to frantically find replacement buys.

But with the good, comes the bad…

• Large sites like ESPN are probably going to ask for top dollar, when the networks have already proved we shouldn’t pay that much for them on a straight banner placement.
• Your buying clout and testing capabilities pretty much goes out the door. Has anyone else noticed that there’s no such thing as buying clout online anymore? Not to date myself too much, but I remember the days of placing ads in traditional mediums and the sales reps were willing to give me better rates for my Joe Blow client because they knew that we also worked with Gateway, Bose and others… But I digress.
• If we do want to ramp up our buys in categories we’ve found successful, we can no longer do it as quickly as the one call to the networks.
• More paperwork! You now have to contact 500 sites with orders that you could have gotten previously with just one IO.

Trust me, there’s a lot of good and bad to both routes, but I really think that the more the publishers take back control of their “A” Inventory, the more it will help interactive shops such as ourselves differentiate from the newbies in the industry.

'Fitty' cents equals 'Fitty' dollars

We have all taken the call, where an online publisher calls you out of the blue, or worse, calls your client and then they call you, selling their services and the benefits of their site. If they are really good at their job, everything sounds great…quality traffic, attractive demographic profile, targeting capabilities, Web 2.0 functionality…and that it makes “too much sense to ignore”. Then comes the punchline, “depending on the budget levels, I can talk to my manager about discounting our rate card and offer a onetime CPM of $20, but don’t tell anyone else I gave you this rate.” I knew you had heard that before.

Don’t get me wrong, I am not trash-talking publishers...I started my career on the publisher side. A big part of our business, or any business for that matter, is fostering strong working relationships with your vendors. To that point, it is extremely important to test new publishers to see if you may find your next 'Behavioral Targeted Yahoo Mail at a $1 CPM'. That said, do they really think that a CPM at that level is going to work from a direct response standpoint? (Do I even have to say the objective is direct response? The online channel is direct response by nature as results are immediate and measureable)…but I digress. Politely explain to your cold caller that in order to meet your $50 Cost Per Action, you need to be at a $.50 CPM. Maybe your Cost Per Action is higher at $100. Well then at that CPA level, we have to be in the ballpark at that CPM level, right? Ahhh….not even close. The CPM would need to be at $1 to hit a CPA of $100 (just double the $.50 CPM). $150 CPA = $1.50 CPM, $200 CPA = $2 CPM, so on and so forth. You get the idea. At this point, two things will happen. Either, your perfect opportunity will know the jig is up and end the call, or they will get defensive and start spouting @plan composition percentages of their user profile. “70%+ of our audience is 25-54”…oh yeah, so is the general online universe.

I know what you are asking yourself, how do you possibly know what the rate needs to be to reach my client's CPA levels? You have no idea what my business is or what our current metrics are. I don’t need to know. The answers are in these two numbers - .1 and 1. You only need these two numbers to determine what you have to pay for your online inventory to meet a certain CPA level.

• The first number is the click-through rate, the rate at which users responding to your ads after being exposed. A click-through rate of .1% is a good benchmark to shoot for judging creative and using within your projections to forecast performance. What about the use of Rich Media, you say? “We did a campaign in Qwhenever and we saw a 2% CTR, so take that!” (Let’s be clear, flash is not Rich Media. It’s far too common to be considered Rich Media anymore. We are talking about the 3rd party technologies of the world - Pointroll, Eyeblasters, DART Motif). Ok, I’ll bite. How much did your CPM and serving cost go up by running this type of technology? Also, what was the effect on the conversion rate? You have to be careful with Rich Media and focusing too much on increasing front-end response. Majority of the time, your campaign will not achieve a 2% CTR to make up for the added cost associated with the technology, and historically, they have an adverse effect on the conversion rate. In the end, an advertiser pays these additional fees with no return on their investment, and this aesthetically pleasing ad is used only once and forgotten. So, I think it is fair to use the aforementioned .1% in our calculation, don’t you? Sure, sometimes an ad may experience a higher rate, but majority of the time, most flash ads are not cutting through the clutter and not even reaching a .1% CTR.

• The second number is the conversion rate, the rate at which a user clicks on one of your ads and completes the conversion process, whatever that may be. Let me explain why I am using 1%. For far too long lately, I have seen extremely low conversions rates, and it is not just the Health industry. I have seen 1% or less conversion rates for some very well-known clients in the Financial Services and Telco industries as well, meaning this is a trend across the board, not an isolated incidence. I get asked a lot to explain the reasons why users in the online medium are just not converting and dropping off at such an alarming rate. This conversation always leads to “how are you, our interactive agency, going to fix this problem?”. We, as online marketers, can lead them to water, but we can’t make them drink…at least not by ourselves. Both are blog entries for another time, because there isn't a simple answer…again, I digress. The numbers do not lie, and historically, the online click-to-conversion rate is on average around 1%. I stand behind my number. Yes Michael, I feel a case study coming…

As you can see, .1 and 1 are the magic numbers. Obviously, there are more calculations that go into it and you may even have historical data that is different from these. But if you don’t, these two will work for you. Are you coming to the realization that we, at Media Two, have known all along? I know, pretty daunting isn’t it…but if you can’t beat’em, join’em. So, have no fear, there are online marketing tactics and strategies that can make those numbers work for any business to enjoy success in achieving your or your client’s acquisition goals. So next time you receive a call from a prospective online partner, remember this simple calculation, and save yourself the trouble of having to explain to your client why they are in market with a $1,000 CPA. Then, take the conversation to that place where content publishers want to avoid like the plague – PPP (Pay Per Performance). Say that three times fast…

Creative IS Media

Lately I’ve been reading articles about media firms that are starting to break into the creative ranks, but are getting push back from their parent companies or holding companies as they don’t want the media group to compete with their other brand agencies. I “get” that from a holding company strategy. They want to make sure they’re not stepping on each other’s toes, and strategically it opens doors for them if they have a wider array of specialties. However, if I’m the media shops client – I’d be damn sure to push back on them, and here’s why.

For years we have been saying give us more solid clients that understand marketing principles, and we’ll deliver them results – whether it’s brand exposure or ROI – we’re going to produce IF… If the Media Buy is flexible, can be tracked and has good creative execution. Notice I didn’t say “great” creative execution – I only said “good”. If you give us “great” that’s a whole new meaning that we can deliver the world on your doorstep.

To prove our point, we have a client who we had been begging for some brand identity guidelines from. This is not a small client, they just happened to be evolving their brand to keep pace with the fast moving interactive audiences. But when it never came, it was misconstrued by them as saying Media Two didn’t want to create their ads. On the contrary – we were creating very good ads, but our objectives were direct response and that meant there was not a lot of consistency from ad to ad or from site to site. So when the brand guidelines came, they turned the creative chores over to another agency to produce. We immediately saw a negative impact of the new ads and asked for new ones. Three to Four weeks later we had more underperforming ads to the tune of a 150% increase on our CPA. This is not the fault of this new agency, instead it was the result of removing creative from the hands of the media department. With media sitting next to creative on a day-to-day basis and sharing in the experience, you get the benefits of:

• Hearing what new sites are working from media allows design to customize banners (for example – if it’s a sporty site, make an athletic image/message).
• If the media buyer is on the phone and has a value-added opportunity in a new ad size format, the creative group can have that format done in minutes so as to not miss the opportunity.
• If messaging completely bombs – the media buyer will be the first one asking for new ads from creative before the client has even reviewed the end of day numbers.
• Media can keep in check design… By that I mean, every designer wants to create the coolest ads in the world – but when running ads on Yahoo.com or other large sites, you’re limited to 25k file sizes and 15 seconds of animation. If design understands media’s pain – it’s a much happier relationship.

Again – there are a lot of reasons to keep media and design together, and there are a lot of best practices, but I think the biggest reason any of our clients could ever see is that 150% increase on our CPA. As a side note – we have received those creative duties back from the client and are awaiting approval on our first batch of banners under the new brand guidelines. Anyone else smell a case study coming?

Newsflash: Grandma gets Google

Yes Ryan, Google is taking over the world. Not that I ever doubted that before, but that theory was once again confirmed for me on a recent trip to my hometown. While sitting down to lunch with my grandmother – a person who literally quit her last job when they decided to buy computers for the office – she said the “G” word. And not only did she say it. She used it correctly as a verb. I was floored to say the least, and it took a few seconds for me to comprehend what I had just heard.

So, what’s so special about that? After several years of trying to explain to friends, family, and clients what it is we’re trying to accomplish in this industry, I realized that if my grandmother – someone who doesn’t even own a computer – could understand the power and reach of the medium, then that ever elusive link between traditional and interactive had been confirmed.

You’re thinking to yourself, “That’s a pretty broad leap isn’t it?” Not really and here’s why. For a few years now Media Two has been concentrating not only on strategic interactive campaigns, but also convergence trends of how interactive and traditional media play a role in driving traffic and sales online… and vice versa of course. Each media plays off the other in a fascinating trend line that, depending on the client’s objectives, shows how effective a cross medium strategy can be when creative and messaging are properly tested, launched, and then fully optimized. And at the cornerstone of this cycle is interactive media. As a performance benchmark for testing copy, audience demographics, landing pages, banner creative, and conversion funnel metrics, this plays in integral part in any campaign.

Savvy internet marketers have known these big picture trends and strategies for a while now. That said, I’d like to take this a step further and attempt to coin a phrase given my grandmother’s recent revelation. Let’s call it silent surfing. You’ve probably done it a hundred times and never even thought about it. You’re sitting at your computer, and get a phone call. During the conversation a question arises that neither party has an immediate answer to so you offer to Google it for them. An hour later you find yourself entranced in someone else’s business, happily surfing away on their behalf over a topic you thought you had absolutely no interest in.

In my grandmother’s case, it was a healthcare issue. She had seen a “pharmamercial” for the latest and greatest drug and had asked my aunt to look into it for her. Two weeks later, my aunt had given her every piece of information the company’s site, WebMD, and half a dozen magazine articles had to offer on the drug, and she confidently walked into her doctor’s office and asked him if it was right for her.

Now I’m sure any traditional planners out there may be thumping their chests saying, “That was our ad she responded to.” My response to that is yes, no, and maybe. The point of the story here is not to spotlight where the conversion funnel began. TV is a powerful brand medium, and since DR is our bread and butter, that’s not a fight I’m brave enough to take on at this juncture. However, the point I am trying to make is that we need to better analyze the process. As advertisers we can look at trend lines, graphs, and conversion data until we’re blue in the face, but having the stories to back up the data solidifies even further what we’ve been preaching as the convergence of media. The Internet has gained a reputation for instant gratification. Click to buy, click to call, click to do whatever you want to, but understanding the trends before, between, and after the clicks is how we put ourselves in a position to excel as marketers and truly take our clients’ campaigns to the next level.

P.S. – Thanks Grandma!